The antecedent e-government quality for public behaviour intention, and extended expectation-confirmation theory

Abstract

The main objective of the study is to identify the antecedent of leadership quality, public satisfaction and public behaviour intention of e-government service. Also, this study integrated e-government quality to expectation-confirmation model. In order to achieve these goals, observational research was then carried out to collect primary information, using the method of data dissemination and obtaining the opinion of 360 from the public using the e-government service and some of the e-government and software quality experts. The results of the study show that the positive association among the e-government services quality and public perceived usefulness, public expectation confirmation, leadership quality and public satisfaction that also play a positive role on the public behavior intention.